Q : I need help writing a condolence message. Do you provide templates?

A : Yes, we have ready-made templates you can choose from during the ordering process to guide you. Simply select a template and fill in the recipient's name at the top and the sender's details at the bottom of the field.

Q : Can I customize my own condolence message?

A : Yes, absolutely. When placing your order, simply type your personalized message into the blank text field provided.

Q : Can I have the message printed in another language (e.g., Chinese, Malay, Tamil)?

A : Yes. Simply type or copy-paste your message in your preferred language into the custom message field, and we will print it exactly as provided.

Q : Can we insert a logo or an image into the message card?

A : Yes, we can! Once you have completed your purchase, please WhatsApp us your order number along with the logo or image you wish to include. Please note that our standard printing is in black and white. If you require color printing, please let our team know via WhatsApp.

Q : How should I address the message if it is my friend's or colleague's parent who passed away?

A : You can address the message to the family members of the deceased whom you know. If you only know your friend or colleague, it is best practice to write: "To the Family of the Late [Name of Deceased]".